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Store Policy

Collection:

We will organise with you a date and time that you will be able to collect your order.

Shipping:

Our products are sent with Royal Mail Second Class, unless Tracked is selected at checkout.

Your order is usually shipped within 3-5 working days, however some products can take longer. Please allow up to 7 days. In this instance we will contact you to keep you updated.

CLP Information:

All CLP information will be present and correctly labelled on every one of our products. These will be correctly labelled at the point of dispatch and will not accept any complaints when CLP information has been removed by the customer.

SDS Information:

These can be sent to you via email upon request.

Wax:

The wax we use is a mixture of Rapeseed & Coconut Wax which gives you the best shine and scent throw possible, meaning you are buying the highest quality melts.

Returns:

You will have 14 days from your purchase date to contact us about any problems you have with our product. Products will need to be retuned to us at a cost payable by yourelf before a refund will be processed.

Promotional codes:

Only ONE promotional code can be used at any one time. The last promotional code entered will be used at the checkout and replace all others entered previously.

Email:

foxandmorgancandleco@outlook.com

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